Home › Jeju Lost & Found Guides
Left Something at a Jeju Hotel
- Contact the hotel front desk directly — by phone, email, or the booking app's message function. Give your name, room number and dates.
- Hotels keep forgotten items for a limited period set by each hotel, so get in touch quickly.
- Most hotels won't ship abroad themselves, or charge express rates. Jeju Live can collect it from the hotel and send it to you.
What to tell the hotel
- Name on the booking (in English, as on your passport)
- Room number and check-in / check-out dates
- Booking number and the site you booked on (Trip.com, Agoda, Booking.com, etc.)
- Where you left it — safe, wardrobe, bathroom, under the bed — and what it looks like
Housekeeping logs items found during cleaning, so the room number and check-out date are usually enough to find it.
If the hotel doesn't reply
- Message through your booking platform — the platform can contact the hotel for you.
- Call 1330, the free 24-hour travel helpline, which can interpret a call to the hotel in English, Chinese or Japanese.
- If you suspect theft rather than loss, report it to the police.
Find it with Jeju Live
Search live lost & found (Jeju) Request proxy pickup Not listed? Report it to usGetting it back after you've left
Options, in order of cost:
- Collect it on a future trip — ask the hotel how long they'll keep it.
- Jeju Live proxy pickup — we collect it from the hotel with your authorization and ship it to you. The hotel will usually ask for the booking name and room number, and sometimes a copy of your passport.
- Hotel ships it — some hotels will, usually by express courier at your cost.
Real cases handled by Jeju Live
Jeju Live has handled 24 cases like this since Jun 2026. Most recent:
- Oct 2026 · Windproof jacket — collected at Hotel, sent to Tongzhou District, Beijing
- Aug 2026 · Microphone — collected at Hotel, sent to Hefei City, Anhui Province
- Aug 2026 · Ipad — collected at Hotel, handed over in Jeju
- Aug 2026 · AirPods — collected at Hotel, handed over in Jeju
- Aug 2026 · Glasses — collected at Hotel, sent to Huai'an City
- Aug 2026 · Necklace — collected at Hotel, sent to Hubei Wuhan
What travelers say
From public posts and comments on Xiaohongshu (RedNote), translated from Chinese. Tap a thumbnail to see the original screenshot (personal details hidden).
Lost and found — so happy! I left my charging cable and plug at a hotel in Jeju. I emailed the hotel several times through a translation app, hoping they could send it to my new hotel in town at my cost. But the hotel would only keep it, not arrange a courier, and with the language barrier I was ready to give up. Then I saw a Xiaohongshu post by @济州本地人_正敬 about recovering items lost in Jeju and got my hopes back! After a quick chat, I had my things just after 8 this morning.
F**n · Jul 2026
Thank you so much! I left something at a hotel — he collected it and posted it to me. Such a kind person. We've never met, but he lived up to my trust.
咿**哟 · Zhejiang · Jul 2026
Thank you so much! You replied so fast, found it and delivered it to my hotel — my trip wasn't affected at all. So grateful.
F**o · Korea · Jul 2026
Frequently asked questions
How long do Jeju hotels keep forgotten items?
Each hotel sets its own period. Contact them within a few days to be safe.
Why does the proxy pickup ask for my passport?
Hotels and police stations need to confirm the item is released to the owner's authorized representative. The copy is used only for the pickup and deleted afterwards.
I left something in the room safe.
Tell the hotel immediately. Safes are checked at check-out cleaning, and the contents are usually kept by the front office.