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Lost Something in a Jeju Taxi
- Booked with Kakao T? Open the app → ride history → select the ride and contact the driver or report a lost item. This is the fastest route.
- Hailed a taxi on the street? Your receipt or card payment record can identify the car — the receipt usually shows the car number and a contact number.
- Nothing works? Call Jeju's 120 call center (dial 120 from a Korean phone) or report it to the police. Already left Korea? Jeju Live can collect it from the driver for you.
If you used Kakao T
App rides are the easiest to trace because the app keeps the car number and the driver's contact.
- Open Kakao T → ride history (이용기록).
- Select the ride. Call or message the driver, or choose the lost-item report option.
- If you can't reach the driver, use the in-app customer support chat and give the date, time and route.
Act within the same day if you can — drivers often find items when the next passenger gets in.
If you hailed a taxi on the street
- Receipt: it usually shows the car number and the company's or driver's phone number.
- Paid by card at the meter: the company that runs the taxi's card terminal can look up the car from your card number or approval number. The receipt shows which company it is (e.g. T-money, Cashbee) — contact that company. Your card issuer can also help.
- Paid by mobile wallet: you may need the approval number from your payment app's history.
- Paid cash, no receipt: note where and when you got in and out, and the taxi's colour.
Find it with Jeju Live
Search live lost & found (Jeju) Request proxy pickup Not listed? Report it to usStill can't find the driver?
- Jeju 120 Mandeok Call Center — dial 120 from a Korean phone. Jeju's public information line; tell them the pickup/drop-off place and time.
- Korea Taxi Association lost & found — online report at taxi.or.kr.
- Police — drivers and passengers often hand items to the nearest police box. Once registered, they appear in the police lost-property database, which Jeju Live's live search shows for Jeju.
- 1330 — the free 24-hour travel helpline can interpret your call with the driver or call center.
Already left Jeju?
If the driver has your item but you're no longer in Jeju, someone has to meet the driver and send it on. Jeju Live's proxy pickup does exactly that: we arrange a meeting with the driver or the police box, collect the item and ship it to you.
A small thank-you payment to the driver is common in Korea but not required.
Real cases handled by Jeju Live
Jeju Live has handled 6 cases like this since Jun 2026. Most recent:
- Oct 2026 · Miumiu black sunglasses — collected at Taxi, sent to Shenzhen, Guangdong Province
- Aug 2026 · Chanel sunglasses — collected at Taxi, sent to Guangzhou
- Jul 2026 · Wallet — collected at Taxi, handed over in Jeju
- Jun 2026 · Olive Young Products — collected at Taxi, handed over in Jeju
- Jun 2026 · Carry-on Bag — collected at Taxi, sent to Heilongjiang
- Jun 2026 · Wallet — collected at Taxi, sent to Shanghai
Frequently asked questions
I don't remember the taxi number. Can I still find it?
Often yes. Kakao T ride history, your card payment record or your receipt can identify the car. Without any of those, give the pickup and drop-off place and time to the 120 call center or police.
Does Kakao T have English support?
The app has limited English and automatic translation for chat with drivers. If language is a problem, call 1330 for free interpretation.
The driver found my phone but I've left Jeju. What now?
Submit a Jeju Live proxy pickup request with the driver's contact. We collect it in Jeju and arrange delivery to you.