Jeju Airport Lost and Found

On the plane or in the terminal?

This decides who has your item.

• Terminal (check-in, security, gate area, restrooms, baggage claim): the airport's Lost & Found desk.
• On board (seat pocket, overhead bin): the airline. Each airline keeps its own records, separate from the airport.

If you're not sure, call the airport desk first and give your flight number — they can tell you where to try next.

Jeju Airport Lost & Found desk

• Phone: +82-64-797-2521 (from inside Korea: 064-797-2521)
• Location: Jeju International Airport, 1st floor, near Gate 5
• Opening hours: not published online — call before you go.

When you call, have ready: when and where you lost it, your flight number, and a clear description (brand, colour, phone lock-screen image, anything written on it).

What happens to unclaimed items

The airport holds found items for a limited time, then hands them to the police. Valuables with personal information — passports, wallets, phones — can be handed over sooner.

Once an item is with the police, it appears in the national police lost-property database (Police Minwon24, formerly LOST112). Jeju Live's live search shows that same police data for Jeju in English and Chinese. It can take a few days after the item is handed in before it shows up online.

Under Korea's Lost Property Act the overall claim period is about six months, but the item moves between offices during that time, so contact the airport as early as possible.

Already left Korea?

You can't collect it in person, so you have three options:

1. Airport overseas delivery. Since April 2024, Jeju Airport has worked with DHL Express to ship lost items abroad. Confirm the item with the Lost & Found desk first; the courier then quotes a price. Express rates are high for small items, and once the courier picks it up it can't be cancelled.
2. Jeju Live proxy pickup. We collect the item in Jeju on your behalf and arrange delivery to you. Useful when the item is not at the airport (taxi, hotel, police station) or when you need help in Chinese or English.
3. A friend in Korea. Someone else can usually collect it with a signed authorization letter and a copy of your ID — check with the desk what they require.

Lithium batteries (power banks), liquids, cash and food may not be accepted for international shipping.

Need help in your language?

Call 1330 (from abroad +82-2-1330), the Korea Tourism Organization's travel helpline. It's free, open 24 hours and can interpret your call with the airport. It does not hold or ship items.

Real cases handled by Jeju Live

Jeju Live has handled 10 cases like this since Jun 2026. Most recent:

• Oct 2026 · Tumbler — collected at Jeju Airport, sent to Haidian District, Beijing
• Oct 2026 · Passport bag — collected at Jeju Airport, sent to Pudong, Shanghai
• Aug 2026 · Bag, camera, mobile phone — collected at Jeju Airport, handed over in Jeju
• Jul 2026 · Fuji Camera — collected at Jeju Airport, sent to Wuhu, Anhui Province
• Jul 2026 · Digital Watch — collected at Jeju Airport, handed over in Jeju
• Jul 2026 · Carrier — collected at Jeju Airport, handed over in Jeju

What travelers say

From public posts and comments on Xiaohongshu (RedNote), translated from Chinese. Tap a thumbnail to see the original screenshot (personal details hidden).

In a Xiaohongshu post by @济州本地人_正敬 I found a site I could search: jeju-live.com/lost-found. I picked March 30 and there was my Pocket in the photos… I messaged him right away. 正敬 was amazing — no fuss, he contacted the lost & found desk the very next day, learned it had to be confirmed in person, checked with me and went there himself to confirm it was mine!

不**孩 · Apr 2026

Frequently asked questions