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Lost Items and Uncollected Purchases at Jeju Duty Free
- Left something inside a downtown duty-free store (Lotte, Shilla)? Contact that store's information desk or customer center — the number is on your receipt.
- Didn't collect your purchase at the airport pickup counter? Contact the store you bought from right away; uncollected orders can be cancelled after a deadline.
- Goods bought at downtown duty-free stores can only be handed over at the departure pickup counter — not delivered to your home.
Lost something in the store
Shopping bags, phones and passports left at a counter are usually kept by the store's information desk first. Call the store with the time, floor or brand counter, and a description. The customer center number is printed on your receipt and on the store's website (The Shilla Duty Free: 1688-1110).
Items that stay unclaimed may later be handed to the police and appear in the police lost-property database.
Missed the airport pickup
Downtown duty-free purchases are handed over only at the departure pickup counter on the day you leave, after checking your passport and flight. If you missed it:
- Contact the store's customer center as soon as possible with your receipt or order number.
- Ask whether the order can be moved to a later departure or must be refunded. For example, The Shilla Duty Free says unclaimed online orders may be cancelled 10 days after the original departure date.
- Check that your passport number matches the order — a mismatch can stop the handover.
Find it with Jeju Live
Search live lost & found (Jeju) Request proxy pickup Not listed? Report it to usLeft purchases behind after the pickup counter
If you collected your goods and then left the bag in the departure area or on the plane, it's no longer the store's responsibility. Contact Jeju Airport Lost & Found (terminal) or your airline (on board).
Real cases handled by Jeju Live
Jeju Live has handled 1 case like this since Aug 2026. Most recent:
- Aug 2026 · Cosmetics — collected at Duty-free store, sent to Wuxi City, Jiangsu Province
Frequently asked questions
Can the duty-free store send my uncollected purchase to China?
Downtown duty-free purchases are generally handed over only at departure. Ask the store's customer center about a refund or a later pickup.
I left my passport at a duty-free counter.
Call the store immediately — passports are often kept at the information desk. If it isn't there, report the loss to the police and contact your consulate.
Can Jeju Live help?
For items lost in a store, yes: we can contact the store in Korean, collect the item and send it to you. Uncollected duty-free purchases must be handled by the store itself.